This Three (3) year limited warranty extends only to the original purchaser. Within the first Thirty (30) days of purchase the warranty can be extended to a maximum of Five (5) years, and is purchased in One (1) year increments.
Please note that any warranty services or questions must be accompanied by the warranty number from the transaction through which the warranted product was purchased. The warranty number is a small sticker on the back of the case and must be retained and intact for the warranty to remain in effect. DSI will offer no warranty service without this number or if the warranty seal has been broken or shows signs of being tampered with.
Dirigo Systems warrants this product and its parts against defects in materials or workmanship for Three (3) years minimum, upgradable to Five (5) years maximum, labor and parts from the original purchase date. During this period, DSI will repair or replace defective parts with new or reconditioned parts at DSI’s option, without charge to you.
Shipping fees incurred from returns for under-warranty service paid by the Customer to DSI. Dirigo Systems will pay return shipping back to the customer only within the first 30 days of purchase date. All returns must be affected via the Procedures for Obtaining Warranty Service described below.
All original parts (parts installed by Dirigo Systems at the original system build) replaced by Dirigo Systems or its authorized service center, become the property of Dirigo Systems. Any after-market additions or modifications will not be warranted. The computer system owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
Dirigo Systems, Inc makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. Dirigo Systems, Inc makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, DSI is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall DSI be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
The above Limited Warranty is subject to the following conditions:
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by Dirigo Systems, Inc only. Any shipping costs on any item returned for repair is the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your computer, please follow these procedures to obtain the service:
For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible for shipping charges both ways, labor, and the price of part(s) used in repair.
Dirigo System, Inc does not offer technical support for any software not installed by Dirigo Systems. Technical support should be pursued through channels offered by the software’s individual tech support. Dirigo Systems, Inc accepts no liability for problems caused by after-market software or hardware modifications or additions. Dirigo Systems, Inc is not responsible for giving any technical support concerning the installation or integration of any software or component the customer did not pay Dirigo Systems, Inc to install. Dirigo Systems, Inc is not responsible for loss of data or time, even with hardware failure. Customers are responsible for backing up any data for their own protection. Dirigo Systems, Inc is not responsible for any loss of work ("down time") caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. Warranty will also become void if warranty seal is broken by anyone other than a Dirigo Systems, Inc authorized technician. Dirigo Systems, Inc has the option of voiding the warranty if anyone other than a Dirigo Systems, Inc technician attempts to service the product. Dirigo Systems, Inc will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component bought at Dirigo Systems, Inc. Under no circumstances will Dirigo Systems, Inc be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. Dirigo Systems, Inc will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. Dirigo Systems, Inc makes every effort to make sure all information on our website is correct.
